Once the installation is complete, and the handover and training processes are in place, I often organizse feedback sessions to allow hospital staff to voice their opinions and share their insights with the team. One example of this is the WHO board, which I initially designed after noticing a paper version taped to the wall. After further investigation, I realizsed the critical role this checklist plays in the Operating Room, not just for the patient but also for the medical staff.

To improve upon the existing system, I integrated the information from the checklist into the design, while also considering the material and size for practical use. After discussions and research, I decided to print the checklist on whiteboard material, allowing staff to adjust, reuse, and adapt the information for each patient.

Throughout the project, staff provided valuable feedback that allowed me to further refine the design. As a result, I added additional space for notes and incorporated the board in multiple languages, including Arabic, Portuguese, and Swahili, to ensure inclusivity and accessibility for all staff members.

I am constantly developing new concepts based on feedback and surveys because I believe in the importance of continuous improvement. By incorporating feedback from those directly using the tools, I am able to ensure the service and designs evolve to meet their needs effectively.